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Alpaca Adventures (“we,” “us,” or “our”) respects your privacy. This policy explains what information we collect when you contact us, request a quote, submit a booking form, or communicate with us by phone, email, or text message.
When you submit our booking or contact form, we collect the details you provide, which may include your name, email address, phone number, event type, event date, event location or distance, approximate headcount, and any message you send us.
We may also collect basic technical information, such as browser type, pages visited, device information, and website activity, to help us understand how our site is used and improve our services.
If you provide your phone number and choose to receive text messages, we may use your mobile number to send booking-related messages, customer support messages, reminders, service updates, and, only if you separately opt in, marketing messages.
No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
You can opt out of text messages at any time by replying STOP. For help, reply HELP or contact us using the details below. Message and data rates may apply. Message frequency varies.
We do not sell your personal information. We may share information only with trusted service providers who help us operate our business, such as scheduling, payment, website, email, or communication tools, and only as needed to provide our services. We may also disclose information when required by law or to protect our rights, safety, customers, animals, or business.
We keep your information only as long as needed to respond to your inquiry, fulfill your booking, provide customer support, and meet legal or recordkeeping requirements.
You may request that we update or delete your personal information, or stop contacting you, at any time by reaching out using the contact details below. You may also reply STOP to text messages to opt out of future texts.
Our services are booked by adults. We do not knowingly collect personal information from children under 13 through this website.
Questions about this policy? Call or text (530) 317-3747, email [email protected], or reach us through our booking form.